Department of Civil Service

Description:

An intern in the DEWS Customer Engagement Unit will assist with organizing and delivering virtual workshops, providing customer service support, and handling related administrative tasks. This role offers exposure to workforce development operations, digital communications, and event facilitation.

Type of Work, Daily Tasks, Assignments & Projects:
Support virtual workshops by assisting presenters, managing chat questions, posting relevant links, and ensuring sessions run smoothly.
Schedule Zoom workshops and send Outlook invitations to moderators and presenters. Help maintain shared mailboxes, send follow-up emails, and respond to participant inquiries.
Compile weekly attendance data and aid in creating monthly workshop calendars.
Prepare workshop materials and reports with accuracy and timeliness.
Assist in developing and updating communication templates and workshop documentation.
Contribute to special projects and employment initiatives as assigned.

Learning Objectives:
Gain practical experience in virtual event coordination and public-facing communication.
Develop professional skills in customer service, data entry, and technical troubleshooting.
Strengthen time management, team collaboration, and attention to detail.
Learn about workforce development programs and how career center operations function within a public service setting.

Skills:

Strong communication skills

Customer Service experience

Internship Areas: Communications/Public Relations, Human Services