Department of Motor Vehicles
6 Empire State PlazaAlbany , NY 12228
E-Mail: linn.bruce@dmv.ny.gov
Phone: (518) 473-1109
Division/Unit: Transformation
Web Site:
http://dmv.ny.gov/
Student Assistant (DMV) (ID: 110034) for Summer 2024
Agency/Facility
Albany , NY 12228
E-Mail: linn.bruce@dmv.ny.gov
Phone: (518) 473-1109
Proposal Information
Description:
The NYS DMV is looking for an individual to track and measure their contracted Service Level Agreements (SLAs) by performing the following:
- Establishing process for Incident Tracking using tools that already exist within DMV.
- Monitoring SLA to ensure service teams fulfill their contractual obligations to DMV.
- Ensuring that SLA reports are produced (monthly/quarterly/annually) to manage contractor performance.
- Planning and scheduling Service Performance Review meetings and document results and actions.
- Creating visual countdowns and timers.
- Providing breach notifications and warnings.
- Providing SLA reporting and analytics.
Skills:
Able to work in a dynamic environment
Communication Skills (written & oral)
Ability to multi-task
Able to present in group meetings
Able to organize & analyze complex data
Internship Areas: Contract Management/Procurement, Information Technology, Planning/Analysis/Research, Public Policy
Logistical Information
Payment? Unpaid
Number of Hours: 10 - 19
Location: Albany
Number of Interns Needed: 2
Desired Candidate Profile
Preferred Standing Junior
Minimum Standing: Sophomore
Degree Concentrations: Business Administration, Information Technology, Public Administration