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Student Assistant (DMV) (ID: 110034) for Summer 2024


Department of Motor Vehicles

6 Empire State Plaza
Albany , NY 12228
E-Mail: linn.bruce@dmv.ny.gov
Phone: (518) 473-1109

Division/Unit: Transformation


Web Site: http://dmv.ny.gov/(New Window)


Proposal Information


The NYS DMV is looking for an individual to track and measure their contracted Service Level Agreements (SLAs) by performing the following:
- Establishing process for Incident Tracking using tools that already exist within DMV.
- Monitoring SLA to ensure service teams fulfill their contractual obligations to DMV.
- Ensuring that SLA reports are produced (monthly/quarterly/annually) to manage contractor performance.
- Planning and scheduling Service Performance Review meetings and document results and actions.
- Creating visual countdowns and timers.
- Providing breach notifications and warnings.
- Providing SLA reporting and analytics.



Able to work in a dynamic environment

Communication Skills (written & oral)

Ability to multi-task

Able to present in group meetings

Able to organize & analyze complex data


Internship Areas: Contract Management/Procurement, Information Technology, Planning/Analysis/Research, Public Policy

Logistical Information

Payment? Unpaid

Number of Hours: 10 - 19

Location: Albany

Number of Interns Needed: 2

Desired Candidate Profile

Preferred Standing Junior

Minimum Standing: Sophomore

Degree Concentrations: Business Administration, Information Technology, Public Administration