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Business Services Center - Customer Support (ID: 109016) for Summer 2022

Agency/Facility

Office of General Services

Building 5, Harriman State Campus
Albany , NY 12226
E-Mail: inclusion@ogs.ny.gov

Division/Unit: BSC - Customer Support

 

Proposal Information

Description:

Monday - Friday 9-5
Meeting the teams, participating in group chats and brainstorms
Creating flyers, documents, and training to help promote and educate BSC Customers (Employees, Agencies, Vendors) about the portal and other self-service resources
Helping create internal references for staff to use when working transactions, tickets or forms.
Update Help Center, RightNow, and SharePoint.

Candidates should be able to:
1. Ability to create, update, and maintain SharePoint Sites and Pages
2. Writing HR and Finance questions and answers to promote self-service using Oracle RightNow
3. PowerPoint and training design skills for creating RightNow training guides
4. Ability to design writing guides and information flyers
5. Copy editing skills for help center questions and answers and website content
6. Ability to collect, tabulate, and analyze data for reports and at the request of the service lines.

 

Skills:

Research skills

Experience with Microsoft Suite

 

Internship Areas: Communications/Public Relations, Human Resources, Information Technology

Logistical Information

Payment? Paid

Number of Hours: 30 or more

Location: Albany

Number of Interns Needed: 1

Desired Candidate Profile

Preferred Standing Junior

Minimum Standing: Sophomore

Degree Concentrations: Business Administration, Communication Studies, Human Resources, Information Technology, Language Studies, Liberal Arts, Public Administration