Empire State Development
633 Third AvenueNew York , NY 10017
E-Mail: resumes@esd.ny.gov
Division/Unit: IT
Web Site:
http://www.esd.ny.gov
IT Summer 2022 Internship (ID: 109015) for Summer 2022
Agency/Facility
New York , NY 10017
E-Mail: resumes@esd.ny.gov
Proposal Information
Description:
Basic Function:
Provide end users with all hardware and software technical support in a timely and courteous manner. Must also be able to identify, research, and resolve computer problems. Strong troubleshooting skills a must. Should be able to communicate clearly (written & verbal); work well under pressure and capable of prioritizing assignments.
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Work Performed:
* Assist all users via phone, email, and Helpdesk ticketing solution in a courteous and efficient manner.
* Assist with maintaining helpdesk coverage; user follow-ups; and inputting daily tickets in our ticketing solution.
* Assist with remote access on desktops/laptops and mobile devices across platforms.
* Assist with services needed by the end-user community, such as lifting, moving, boxing, and unboxing of equipment.
* Perform tasks and functions as required by supervisor.
Skills:
Helpdesk Solutions
Applications & Software
Video Conferencing
VDI
Internship Areas: Information Technology
Logistical Information
Payment? Paid
Number of Hours: 30 or more
Location: New York
Number of Interns Needed: 1
Desired Candidate Profile
Preferred Standing Junior
Minimum Standing: Sophomore
Degree Concentrations: Information Technology