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IT Summer 2022 Internship (ID: 109015) for Summer 2022


Empire State Development

633 Third Avenue
New York , NY 10017
E-Mail: resumes@esd.ny.gov

Division/Unit: IT


Web Site: http://www.esd.ny.gov(New Window)


Proposal Information


Basic Function:
Provide end users with all hardware and software technical support in a timely and courteous manner. Must also be able to identify, research, and resolve computer problems. Strong troubleshooting skills a must. Should be able to communicate clearly (written & verbal); work well under pressure and capable of prioritizing assignments.

Work Performed:
* Assist all users via phone, email, and Helpdesk ticketing solution in a courteous and efficient manner.
* Assist with maintaining helpdesk coverage; user follow-ups; and inputting daily tickets in our ticketing solution.
* Assist with remote access on desktops/laptops and mobile devices across platforms.
* Assist with services needed by the end-user community, such as lifting, moving, boxing, and unboxing of equipment.
* Perform tasks and functions as required by supervisor.



Helpdesk Solutions

Applications & Software

Video Conferencing



Internship Areas: Information Technology

Logistical Information

Payment? Paid

Number of Hours: 30 or more

Location: New York

Number of Interns Needed: 1

Desired Candidate Profile

Preferred Standing Junior

Minimum Standing: Sophomore

Degree Concentrations: Information Technology