Department of Labor
State Office Campus, Building 12Albany , NY 12240
E-Mail: labor.sm.personnel.jva@labor.ny.gov
Division/Unit: UI Benefits
Web Site:
http://www.labor.ny.gov
Unemployment Insurance Benefits Intern (ID: 108942) for Summer 2022
Agency/Facility
Albany , NY 12240
E-Mail: labor.sm.personnel.jva@labor.ny.gov
Proposal Information
Description:
* Respond to the technical and operational needs of the Department of Labor's (DOL) Telephone Claims Centers (TCC)
* Build and develop new and enhance existing business processes
* Attend meetings and collaborate with Unemployment Insurance (UI) Subject Matter
Experts to build and create Knowledge articles in Salesforce to be used by TCC agents
* Participate in UI modernization efforts and projects
* Prepare documents and reports, including correspondence to various stakeholders
* Define areas of improvement
* Respond to inquiries via email and phone
* Assist with other special projects as needed
Skills:
Clear and effective communications
Basic computer troubleshooting skills
Multitasking and prioritizing
Customer service skills
Effective problem solving
Internship Areas: Communications/Public Relations, Information Technology, Planning/Analysis/Research, Public Policy
Logistical Information
Payment? Paid
Number of Hours: 30 or more
Location: Albany
Number of Interns Needed: 1
Desired Candidate Profile
Preferred Standing Graduate Student
Minimum Standing: Sophomore
Degree Concentrations: Business Administration, Communication Studies, Information Technology, Liberal Arts, Mathematics, Public Administration