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Unemployment Insurance Benefits Intern (ID: 108942) for Summer 2022


Department of Labor

State Office Campus, Building 12
Albany , NY 12240
E-Mail: labor.sm.personnel.jva@labor.ny.gov

Division/Unit: UI Benefits


Web Site: http://www.labor.ny.gov(New Window)


Proposal Information


* Respond to the technical and operational needs of the Department of Labor's (DOL) Telephone Claims Centers (TCC)
* Build and develop new and enhance existing business processes
* Attend meetings and collaborate with Unemployment Insurance (UI) Subject Matter
Experts to build and create Knowledge articles in Salesforce to be used by TCC agents
* Participate in UI modernization efforts and projects
* Prepare documents and reports, including correspondence to various stakeholders
* Define areas of improvement
* Respond to inquiries via email and phone
* Assist with other special projects as needed



Clear and effective communications

Basic computer troubleshooting skills

Multitasking and prioritizing

Customer service skills

Effective problem solving


Internship Areas: Communications/Public Relations, Information Technology, Planning/Analysis/Research, Public Policy

Logistical Information

Payment? Paid

Number of Hours: 30 or more

Location: Albany

Number of Interns Needed: 1

Desired Candidate Profile

Preferred Standing Graduate Student

Minimum Standing: Sophomore

Degree Concentrations: Business Administration, Communication Studies, Information Technology, Liberal Arts, Mathematics, Public Administration