Office of Information Technology Services
620 Westfall RoadRochester , NY 14620
E-Mail: Roxanne.Languish@its.ny.gov
Phone: (518) 549-1146
Division/Unit: Disabilities & Aging Portfolio
Web Site:
http://www.its.ny.gov
Student Assistant (ID: 107904) for Spring 2020
Agency/Facility
Rochester , NY 14620
E-Mail: Roxanne.Languish@its.ny.gov
Phone: (518) 549-1146
Proposal Information
Description:
Duties include, but are not limited to:
* Support, install, diagnose, maintain, and repair hardware (desktops, laptops, tablets, peripheral devices)
* Support software, applications, network, and telecommunication issues
* Provide account management support
* Work with mentor, with emphasis on analysis and problem-solving techniques
* Provide Help Desk support utilizing Phone, email, chat, and in-person IT assistance provided to customer; Remoting into PCs, browsing; Remote assistance
* Develop technical expertise with end user / client desktops. Problem solving, solution development, file management, Active Directory and GPO implications. Server roles, file shares and security implications.
* Assist/train end users with Microsoft Office, Web software
Skills:
Proficient with computers, software, ap
Proficient with Microsoft Office Suite
Excellent written and verbal communicati
Strong analytic and diagnostic abilities
Internship Areas: Information Technology
Logistical Information
Payment? Paid
Number of Hours: 20 - 30
Location: Monroe
Number of Interns Needed: 1
Desired Candidate Profile
Preferred Standing Junior
Minimum Standing: Sophomore
Degree Concentrations: Information Technology