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Student Assistant - #90038 (ID: 105873) for Fall 2017


Office of Information Technology Services

201 Fuller Road
Albany , NY 12203

Division/Unit: COO/Network/Telecommunications


Web Site: http://www.its.ny.gov(New Window)


Proposal Information


The UniteNY Voice Networks team is responsible for the administration of a large (50,000+ users) Cisco Unified Communications environment. The environment is a Hosted Collaboration Solution maintained by NYS with support from Cisco Systems. This infrastructure serves as the backbone for the majority of phone, voicemail, video, fax and enhanced 911 services for NYS government agencies on a unified IP network. A wide range of skills including IP networking, VoIP, system administration, statistical analysis and programming are utilized daily while supporting the environment.
Specific duties may include:
- Participate in the planning, documentation and execution of system upgrades and design changes
- Configure VoIP call routing, voicemail, enhanced 911 services and phone provisioning.
- Participate as a level 3 helpdesk resolver for advanced VoIP/Unified Communications problems.
- Diagnose problems using network packet captures, SIP traces, system logs and custom reporting tools.
- Engage vendors for troubleshooting and design assistance as needed.
- Coordinate with other networking teams on joint projects and problem resolution.
- Assist with installation of networking and server equipment along with associated cabling.
- Assist in the creation and modification of scripts for automation of tasks (Python).



Cisco Unified Communications


Cisco/Linux Command Line

Microsoft Outlook/Word/Excel/Visio

Programming/Scripting (Python preferred)


Internship Areas: Engineering, Information Technology

Logistical Information

Payment? Paid

Number of Hours: 30 or more

Location: Albany

Number of Interns Needed: 1

Desired Candidate Profile

Preferred Standing Sophomore

Minimum Standing: Sophomore

Degree Concentrations: Engineering, Information Technology