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Student Assistant - End User Services - 18300 (ID: 105864) for Fall 2017


Office of Information Technology Services

540 Broadway
Albany , NY 12207

Division/Unit: COO/EUS


Web Site: http://www.its.ny.gov(New Window)


Proposal Information


This position is with the Voice Operations Unit. The selected candidate will assist with a variety of activities directly related to support of End Users access and use of telecommunication services supported by the Voice Operations group. The duties will include ordering and deploying mobile devices, VoIP desk phones, and other telecommunication services supported by the unit. The candidate will also assist in drafting documentation and procedures related to these services.

The Intern will develop the following skills as a result of this internship:
* Functional understanding of various telecommunication services used in both the public and private sectors.
* Functional understanding of trouble ticket and service request systems (ITSM) which will be applicable in both the public and private sectors.
* Understanding of vendors' electronic ordering systems for fulfillment of service requests.
* Understanding of and basic skills for testing and programming of a variety of telecommunications systems.
* The ability to collect or record relevant information from a variety of data bases used by both NYS and its vendors.
* The ability to track the unit's activities and report to Customers on an as needed basis.
* The ability to draft related technical processes and procedures.

This Student Assistant will be scheduled for between 5 and 7.5 hours, three to five days per week (days and hours flexible), in the 540 Broadway Albany Office.



Basic Networking knowledge

Basic Telecommunications Knowledge

Familiarity with Microsoft Office Suite


Internship Areas: Information Technology

Logistical Information

Payment? Paid

Number of Hours: 20 - 30

Location: Albany

Number of Interns Needed: 1

Desired Candidate Profile

Preferred Standing Junior

Minimum Standing: Sophomore

Degree Concentrations: Information Technology