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ITS Shared Svs HSC - 90058, 90059, 90060 (ID: 105827) for Fall 2017


Office of Information Technology Services

40 North Pearl Street
Albany , NY 12243

Division/Unit: Human Service Shared Services


Web Site: http://www.its.ny.gov(New Window)


Proposal Information


Assist the ITS Enterprise Content Management (ECM) Center of Excellence team. The team assists ITS in delivering state-of-the-art business processes to NYS agencies.
This Center currently has a fully featured ECM environment utilizing the following products: Content Engine, Process Engine, Datacap, and Internet Content Navigator products are deployed. In addition, the following products are slated to be deployed very soon: FileNet System Monitor, Case Analyzer, Case Management, and Records Management.
ECM is moving from the back office to the forefront, positioning ECM as a Service thereby reducing costs while revolutionizing an organization's operational effectiveness and business processes.

The team already supports NYS strategic applications/services including;

* OGS/Business Service Center's Invoice Processing (3,500 users statewide);
* Imaging/Enterprise Document Repository (I/EDR), 35,000 users, 2M images per week.
With this foundation of expertise and products, this ECM team is poised to significantly expand in scope and magnitude, becoming the premier ECM group in ITS. We will need business analyst and project management skills to assist us with offering new services and integrating existing agency applications into the new enterprise ECM system based at CNSE. We would like to utilize the internship program to help in this area, and to develop potential employees of the future for our team.
Duties will include:
* Working within the ECM team to deliver ECM services according to the requirements of the supported business units;
* Work with business units to develop ECM requirements;
* Develop and monitor relevant project plans;
* Proactively identify, report, and resolve issues that make impede the ability to deliver ECM services;
* Ability to communicate within the team, to management, and to users in a clear, professional manner;
* Develop reports as needed;
* Participate in the formulation and adherence to internal processes, QA standards, guidelines, and procedures all designed to ensure ECM operational uptime;
* Participate in an Information Security Risk Analysis effort for our ECM environment;
* Participate in the development of an ECMaaS pricing model;
* Assisting in the mobilization of ECM applications;
* Learn Watson analytics and how it can be useful for organizations.
Hours are 8:30 am - 5:00 pm during the summer Monday - Friday with the exception of holidays.
Internship Skills (enter at least one): For example, writing, hands-on field work, research etc.
Hands on work; Project team participation; delivery of quality IT services.
Number of Hours per week: 40 Compensation: Hourly Worker - Student Assistant NS

Internship Location: ECM Center - 6th or 7th Floor
Street/Building: 40 North Pearl Street
City: Albany State: NY Zip Code: 12243



Project team participation

Hands on work

Delivery of quality IT services


Internship Areas: Financial Administration, Information Technology, Public Policy

Logistical Information

Payment? Paid

Number of Hours: 20 - 30

Location: Albany

Number of Interns Needed: 3

Desired Candidate Profile

Preferred Standing Graduate Student

Minimum Standing: Sophomore

Degree Concentrations: Business Administration, Construction Technology, Criminal Justice/Homeland Security, Engineering, Financial Studies, Information Technology, Mathematics, Public Administration