Department of Civil Service

Description:

BASIC FUNCTION:
Assist the IT Department with various computer-related and support services for Empire State Development.

WORK PERFORMED:
* Help Desk telephone coverage; response to service calls in a timely fashion; and over the phone resolution when applicable.
* Recording and dissemination of work orders to IT Help Desk staff.
* Assist with equipment set-up for internal conferences.
* Assist with establishing connection for video teleconferencing sessions and webinars.
* Assist in the installation, configuration, troubleshooting and support of computer hardware and software.
* Assist in the packaging and delivery of computer and computer-related equipment.
* Assist in inventory recording and asset scanning into the inventory database.
* Performs such other tasks and functions as required by supervisor and IT management to service the information processing needs of the end-user community.

This is a customer service oriented position requiring the ability to troubleshoot and resolve problems under pressure, in a timely and courteous manner.

Skills:

Office 2010, Office 2016 helpful

Windows 7, Windows 10 helpful

Good telephone etiquette is necessary

Excellent interpersonal skills

Willingness to work in team environment

Internship Areas: Communications/Public Relations, Information Technology