Office of Information Technology Services
Swan Street, Core 4Albany , NY 12202
Division/Unit: Chief Portfolio Office
Web Site: http://www.its.ny.gov
Office of Information Technology Services
Swan Street, Core 4Division/Unit: Chief Portfolio Office
Web Site: http://www.its.ny.gov
Description:
Candidates will be reviewing individual Service Requests entered into the original ITSM 1.0 repository, comparing the request to a defined set of business rules to determine the appropriate disposition path for the request.
1. If the Service Request meets the defined criteria, the Intern will re-key the request into the new ITSM 2.0 repository and document the action taken.
2. If the Service Request does not meet the defined criteria, the Intern will return the Service Request to the requestor with notification as to why the request was returned and what action should be taken.
Interns will also analyze requests and keep statistics on the number of requests of various types to determine trends in ITS' Service Request profile.
Skills:
Microsoft Office Automation Software
Document work, capture & aggregate data
Able to read and intitiate srvs requests
Analyze reqts/determine if criteria met
Internship Areas: Information Technology, Planning/Analysis/Research
Payment? Paid
Number of Hours: 20 - 30
Location: Albany
Number of Interns Needed: 2
Preferred Standing Sophomore
Minimum Standing: Sophomore
Degree Concentrations: Business Administration, Communication Studies, Information Technology