Office of Information Technology Services
Empire State Corning TowerAlbany , NY 12223
Division/Unit: ITS/COO
Web Site: http://www.its.ny.gov
Office of Information Technology Services
Empire State Corning TowerDivision/Unit: ITS/COO
Web Site: http://www.its.ny.gov
Description:
Entry level IT system operations management
- Support the communications and customer needs for roll out for Service Request, Change Management and Incident Management.
- Author, edit, publish and maintain knowledge articles that pertain to processes and producers associated with various products and services available through ITSM.
- Assist with QA testing efforts so as to identify breaks or inconsistencies with the system that would affect customer service.
- Assist with the progress and monitoring of incidents, tasks and requests that are submitted through the ITSM System.
Skills:
Communication
Writing
Technical competency
Ability to work within a team
Internship Areas: Information Technology
Payment? Paid
Number of Hours: 20 - 30
Location: Albany
Number of Interns Needed: 2
Preferred Standing Sophomore
Minimum Standing: Sophomore
Degree Concentrations: Business Administration, Information Technology, Mathematics