Office of Information Technology Services
Swan St Bldg., Core 3, 5th FloorAlbany , NY 12228
Division/Unit: COO/Problem Management
Web Site:
http://www.its.ny.gov
Problem Manager Assistant-90070 (ID: 105225) for Summer 2017
Agency/Facility
Albany , NY 12228
Proposal Information
Description:
Role Summary:
* The Problem Manager Assistant is primarily responsible for assisting with the overall quality of the Problem Management Process
* Key responsibility is to assist the Problem Management Process Owner/ Problem Manager with the daily operations of managing the Problem Management process and ensuring information is gathered, recorded and complete.
Responsibilities:
* Ensures the standards and process of Problem Management are being followed
* Creates and distributes Problem Management reports
* Notifies the participants in the Problem Management process when standards and process are not being followed
* Performs day to day process administration
* Ensures completeness and integrity of information collected to conduct daily operations
* Assists with Sharepoint site maintenance
Hours of operation: Monday - Friday between 8 am - 5 pm.
Skills:
Customer relationship skills
Good verbal and written communication
Ability to interact w/customers
General knowledge -Microsoft Ofc tools
Internship Areas: Information Technology
Logistical Information
Payment? Paid
Number of Hours: 10 - 19
Location: Albany
Number of Interns Needed: 1
Desired Candidate Profile
Preferred Standing Junior
Minimum Standing: Sophomore
Degree Concentrations: Information Technology