Department of Motor Vehicles
6 Empire State PlazaAlbany , NY 12228
Division/Unit: Albany Call Center
Web Site:
http://dmv.ny.gov/
DMV Albany Call Center Intern Fall 2016 (ID: 104791) for Fall 2016
Agency/Facility
Albany , NY 12228
Proposal Information
Description:
The Albany Call Center is seeking an intern to perform business and system analysis on the current telephony system through Verizon's Virtual Contact Center (VCC). The intern will document the current Interactive Voice Response (IVR) flow and provide recommendations to improve efficiencies within IVR. This may also include working with the business area and the Office of Information Technology Services (ITS) to plan and conduct applications programming design, coding, testing and debugging in the VCC. The intern will also create custom reports from the VCC to provide to management.
Skills:
Good Analytic and Evaluative skills
Good Organizational skills
Good Computer skills
Internship Areas: Information Technology, Planning/Analysis/Research
Logistical Information
Payment? Unpaid
Number of Hours: 20 - 30
Location: Albany
Number of Interns Needed: 2
Desired Candidate Profile
Preferred Standing Senior
Minimum Standing: Junior
Degree Concentrations: Business Administration, Communication Studies, Information Technology, Public Administration